/* ====== RESET ====== */
*, *::before, *::after { box-sizing: border-box; }
* { margin: 0; padding: 0; }

/* ====== BODY ====== */
body {
  background-image: url(../img/BG-DESKTOP-1.webp);
  background-attachment: fixed;
  background-position: center;
  background-repeat: no-repeat;
  background-size: cover;
  min-height: 100vh;
  font-family: 'Segoe UI', 'Roboto', sans-serif;
}

/* ====== CARD — Elegant Glass ====== */
.border-theme {
  background: rgba(255, 255, 255, 0.95) !important;
  backdrop-filter: blur(24px);
  -webkit-backdrop-filter: blur(24px);
  border: 1.5px solid rgba(245, 158, 11, 0.35) !important;
  border-radius: 16px !important;
  box-shadow: 0 24px 64px rgba(0,0,0,0.2), 0 4px 16px rgba(0,0,0,0.08);
  overflow: hidden;
  max-width: 680px;
  margin: 0 auto;
}

/* Card header */
.border-theme .card-header {
  background: #0f172a !important;
  color: #f1f5f9;
  border-bottom: 2px solid rgba(245, 158, 11, 0.5) !important;
}

/* Card footer */
.border-theme .card-footer {
  background: #f8fafc !important;
  border-top: 1px solid #e2e8f0 !important;
  padding: 16px 24px !important;
}

/* ====== INFO BAR ====== */
.form-infobar {
  display: flex;
  align-items: center;
  gap: 8px;
  background: #f8fafc;
  border: 1px solid #e2e8f0;
  border-left: 3px solid #f59e0b;
  border-radius: 8px;
  padding: 9px 14px;
  font-size: 12.5px;
  color: #475569;
  font-weight: 500;
}

.form-infobar .fas { color: #f59e0b; font-size: 13px; }

.infobar-time {
  margin-left: auto;
  font-weight: 600;
  color: #94a3b8;
  font-size: 11.5px;
  white-space: nowrap;
}

/* ====== FORM FIELDS ====== */
.form-field { margin-bottom: 0; }

.form-label-custom {
  display: block;
  font-size: 11.5px;
  font-weight: 700;
  color: #475569;
  text-transform: uppercase;
  letter-spacing: 0.6px;
  margin-bottom: 5px;
}

.form-control, .form-select {
  border-radius: 0 8px 8px 0 !important;
  border: 1.5px solid #e2e8f0 !important;
  border-left: none !important;
  background: #fff !important;
  font-size: 13.5px !important;
  color: #1e293b !important;
  transition: all 0.2s ease !important;
  padding: 10px 14px !important;
}

.form-control:focus, .form-select:focus {
  border-color: #f59e0b !important;
  box-shadow: 0 0 0 3px rgba(245,158,11,0.12) !important;
  outline: none !important;
  background: #fffbf0 !important;
}

.input-group-text {
  border-radius: 8px 0 0 8px !important;
  border: 1.5px solid #e2e8f0 !important;
  border-right: none !important;
  background: #f8fafc !important;
  color: #64748b !important;
  font-size: 13px !important;
  padding: 0 14px !important;
  min-width: 44px;
  justify-content: center;
}

/* Textarea icon alignment */
.align-items-start .input-group-text { border-radius: 8px 0 0 8px !important; }

/* ====== TEXTAREA STANDALONE ====== */
.form-textarea {
  width: 100%;
  height: 115px;
  padding: 12px 14px;
  border: 1.5px solid #e2e8f0;
  border-radius: 8px;
  font-size: 13.5px;
  color: #1e293b;
  background: #fff;
  font-family: inherit;
  line-height: 1.6;
  resize: vertical;
  outline: none;
  transition: border-color 0.2s ease, box-shadow 0.2s ease;
  display: block;
}

.form-textarea:focus {
  border-color: #f59e0b;
  box-shadow: 0 0 0 3px rgba(245, 158, 11, 0.12);
  background: #fffbf0;
}

.form-textarea::placeholder { color: #94a3b8; }

/* ====== CUSTOM FILE UPLOAD ====== */
.file-upload-wrap {
  position: relative;
  cursor: pointer;
}

.file-upload-input {
  position: absolute;
  inset: 0;
  opacity: 0;
  cursor: pointer;
  width: 100%;
  height: 100%;
  z-index: 2;
}

.file-upload-display {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 10px 16px;
  border: 1.5px dashed #e2e8f0;
  border-radius: 8px;
  background: #f8fafc;
  color: #64748b;
  font-size: 13px;
  transition: all 0.2s ease;
}

.file-upload-display .fas { color: #f59e0b; }

.file-upload-wrap:hover .file-upload-display {
  border-color: #f59e0b;
  background: #fffbf0;
  color: #1e293b;
}

/* ====== SUBMIT BUTTON ====== */
.btn-submit-keluhan {
  width: 100%;
  padding: 13px;
  background: linear-gradient(135deg, #f59e0b, #d97706);
  color: #fff;
  border: none;
  border-radius: 10px;
  font-size: 15px;
  font-weight: 700;
  letter-spacing: 0.5px;
  cursor: pointer;
  transition: all 0.25s ease;
  box-shadow: 0 4px 14px rgba(245,158,11,0.35);
}

.btn-submit-keluhan:hover {
  background: linear-gradient(135deg, #d97706, #b45309);
  transform: translateY(-2px);
  box-shadow: 0 8px 22px rgba(245,158,11,0.45);
}

.btn-submit-keluhan:disabled {
  opacity: 0.7;
  cursor: not-allowed;
  transform: none;
}

/* ====== INBOX TOGGLE BUTTON ====== */
.btn-inbox-toggle {
  display: inline-flex;
  align-items: center;
  padding: 7px 18px;
  background: transparent;
  color: #f1f5f9;
  border: 1.5px solid rgba(255,255,255,0.25);
  border-radius: 50px;
  font-size: 13px;
  font-weight: 600;
  cursor: pointer;
  transition: all 0.2s ease;
}

.btn-inbox-toggle:hover {
  background: rgba(245,158,11,0.2);
  border-color: rgba(245,158,11,0.5);
  color: #f59e0b;
}

.btn-inbox-toggle.active {
  background: #f59e0b;
  border-color: #f59e0b;
  color: #fff;
}

/* ====== INBOX SECTION ====== */
#content-keluhan {
  overflow-y: auto;
  height: 280px;
  padding: 6px 2px;
  scroll-behavior: smooth;
}

#content-keluhan::-webkit-scrollbar { width: 4px; }
#content-keluhan::-webkit-scrollbar-thumb { background: #e2e8f0; border-radius: 4px; }

/* ====== CHAT BUBBLES (public inbox) ====== */
.msg-wrap { display: flex; margin-bottom: 12px; gap: 8px; align-items: flex-end; }
.msg-wrap.from-admin { flex-direction: row-reverse; }

.msg-ava {
  width: 26px; height: 26px; border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
  font-size: 10px; font-weight: 800; color: #fff; flex-shrink: 0;
}
.msg-wrap.from-member .msg-ava { background: linear-gradient(135deg,#64748b,#334155); }
.msg-wrap.from-admin  .msg-ava { background: linear-gradient(135deg,#f59e0b,#d97706); }

.msg-bubble {
  max-width: 78%; padding: 9px 13px; font-size: 13.5px; line-height: 1.55;
  word-break: break-word;
}
.msg-wrap.from-member .msg-bubble {
  background: #f1f5f9; color: #1e293b;
  border-radius: 4px 12px 12px 12px;
  border: 1px solid #e2e8f0;
}
.msg-wrap.from-admin .msg-bubble {
  background: linear-gradient(135deg,#f59e0b,#d97706);
  color: #fff; border-radius: 12px 4px 12px 12px;
  box-shadow: 0 3px 10px rgba(245,158,11,0.28);
}

.msg-time { font-size: 10px; color: #94a3b8; margin-top: 4px; display: block; }
.msg-wrap.from-admin .msg-bubble .msg-time { color: rgba(255,255,255,0.7); }

/* Keluhan awal box in inbox */
.chat-keluhan-box {
  background: #f8fafc; border: 1px solid #e2e8f0;
  border-left: 3px solid #f59e0b; border-radius: 10px;
  padding: 12px 14px; margin-bottom: 14px; font-size: 13px; color: #334155;
}
.chat-keluhan-box .label {
  font-size: 10px; font-weight: 800; color: #f59e0b;
  text-transform: uppercase; letter-spacing: 1px; margin-bottom: 6px;
}

/* Empty chat state */
.chat-empty {
  text-align: center; padding: 30px 20px;
  color: #94a3b8; font-size: 13px;
}
.chat-empty i { font-size: 1.8rem; margin-bottom: 10px; display: block; opacity: .3; }

/* ====== TICKER MARQUEE (kept for compat) ====== */
.teks-berjalan { padding: 6px 10px; border-radius: 8px; }
.border-teks {
  background: #f8fafc; font-weight: 600;
  border: 1.5px solid #f59e0b !important; border-radius: 8px;
}
.app-theme-text { color: #1e293b !important; }
.closeteks {
  position: absolute; right: 4px; top: -14px;
  font-size: 1rem; cursor: pointer; color: #94a3b8; transition: color 0.2s;
}
.closeteks:hover { color: #ef4444; }

/* ====== RESPONSIVE ====== */
@media (max-width: 640px) {
  .border-theme { border-radius: 12px !important; }
  .border-theme .card-body { padding: 16px !important; }
  #content-keluhan { height: 220px; }
  .infobar-time { display: none; }
}